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Yunnan will build international tourism standardization system

Number of visits: Date:2012-11-19 16:41

  

The establishment of international tourism standardization system - the reporter interviewed the Yunnan Provincial Bureau of Quality and Technical Supervision standardized Director Dan Keyan

        Danke Yan, a senior engineer, 1982-1997 Kunming, Yunnan Provincial Bureau of Quality and Technical Supervision standardized Director of Design and Research Institute of Heavy Industry Group, market development director, chief architect; 1997-2003 Kunming City Bureau of Quality and Technical Supervision, Deputy Secretary; 2003 - 2009 president of the Yunnan Provincial Institute of Standardization; 2009 today Yunnan Provincial Bureau of Quality and Technical Supervision standardized Director. Since 2004, to participate in and organize the completion of more than 10 national, provincial, municipal, and large enterprise groups commissioned standardized thematic studies and strategic studies, writer drafting cloud? "
        Yunnan last year, on the first to establish a standard system for spa tourism services, partially fill the blank of Yunnan and even domestic spa tourism service standards. First national the Spa industry standard spa tourism service quality grading and evaluation "(referred to as" Chinese hot spring industry standards) spa industry standards Editorial Board Secretariat is located in Yunnan Tourism Association SPA Spa Branch. What is the meaning and exemplary role in the establishment of the province's tourism industry standardization system? This week, the newspaper Yunnan Network reporter interviewed the standardization of the Yunnan Provincial Bureau of Quality and Technical Supervision Director Dan Keyan Stone Director, said the tourism industry to promote the standardization work is necessary to speed up the organization and province tourism management, the market is closely related to the specification tourism elements of service standards and local standards and revision of the characteristics of tourism services, the establishment of international standards, the tourist standard system aligned with the national standards, and efforts to promote the internationalization of tourism services.
        Reporter (hereinafter referred to as "mind"), Dan Keyan (hereinafter referred to as the "stone").
        Reporter: This year is the China National Tourism Administration to "enhance the quality of tourism services years", this, do you think, standardized enhance the quality of service of a tourist industry, what is its significance? How to accelerate the standardization of tourism services.
        Stone: a critical period in the development of China's tourism industry, carry out the quality of tourism services to enhance tourism health, sustainable development initiatives. Travel services is seen as a product of words, to improve the quality of tourism services goal is to make the customer feel "good value for money in the use of this product. "Value for money" service provided to the customer, is the only choice for all business success, and standardization is the support and protection of "value for money". The purpose of the implementation of standardized best order to get the best benefits. Good order is the prerequisite to get the best benefits, and to establish the order of the service sector, is achieved through the full implementation of standards in various aspects of the service industry. Implementation of standardization in the tourism industry, the tourism sector and practitioners, in accordance with the established quality of service targets, service behavior and service procedures, reduce service costs and improve service efficiency, and provide "value for money" service for tourists, visitors mouth word of mouth to attract more tourists to come to the travel and tourism, visitor satisfaction at the same time, also to get the most out of tourism, the tourism industry to become bigger and stronger.
        Our Yunnan has abundant tourism resources, but not enough emphasis on the standardization work, not on economic and social benefits from tourism and resource advantages. To accelerate the standardization work of the service industry in our province, the provincial government in the province last year, the standardization meeting, promote the standardization work in the tourism industry has made the deployment, the same period in the province's Tourism Industry Development Conference held in Tengchong also accelerate the standardization of the tourism industry to make the arrangements. To promote standardization work in the tourism industry, is necessary to speed up the organization and our province tourism management, market discipline to the close tourism elements of service standards and local standards and revision of the characteristics of tourism services, the establishment of international standards, aligned with the national standards tourism standards system, and efforts to promote the internationalization of tourism services. Standards based services standardization activities, and vigorously promote the quality of service targets, Service Process programmed, standardization of service behavior "as the main content and comprehensively improve the awareness of the standardization of tourism enterprises and practitioners in tourism-related enterprises in the travel services, aspects of the strict implementation of the relevant standards, to create a first-class travel for tourists, provide first-class service. Extensive tourism standardization demonstration activities in the tourism enterprises, so have a good foundation for the enterprise, through demonstration activities, and improve the standard system, the implementation of the tourism quality engineering, in order to stimulate the whole industry to further promote standardization and promotion of tourism to mention quality and efficiency, and promote the healthy and rapid development of the tourism industry.
         In mind: Yunnan last year were the first to establish a standard system of spa tourism services, partially fill the blank of Yunnan and even domestic spa tourism service standards. First national the Spa industry standard spa tourism service quality grading and evaluation "(referred to as" Chinese hot spring industry standards) spa industry standards Editorial Board Secretariat is located in Yunnan Tourism Association SPA Spa Branch. This, in your opinion, Yunnan Tourism Association SPA Spa first to establish a branch of the value and what is the significance of the the spa tourism services standard system?
        Stone: Hot Spring Tourism Services family of standards includes SPA premises classification and evaluation "," Hot Springs logo Use "," hot spring tourism services classification and evaluation "," spa tourism service specification four standard. The standard is a product of practice, is a summary of the results of scientific research and advanced management experience. In our spa tourism service quality standard provisions, this set of standards is the most comprehensive. This means that the province is both rich hot spring resources in a more leading position in the country, but also in the use of hot spring resources in the development of spa tourism, as well as the management of the hot springs tourism enterprises. This basis, the National Tourism Administration task to develop the spa tourism services industry standards, but also by the Travel Industry Association of Yunnan Province SPA and Spa branch commitments, which is to promote the province of spa tourism services in the domestic industry leading the development of a major opportunities. The implementation of the the spa tourism service standard series, and help to further improve the quality of service of spa tourism, leading spa tourism healthy development of enterprises, to create the well-known brands of spa tourism, improve the overall competitiveness of the province's spa tourism enterprises, thereby expanding the province spa tourism market influence, spa tourism of the province's resources are more fully utilized, and greater economic and social benefits.
        Reporter: four companies for five Crown Spa and granted the five crown Spa certificate and five Crown Spa signage, these four companies Yunnan Province through the first the five Crown Spa assessed enterprise, awarding What is the value and significance of the enterprise?
        Stone: these four companies after the release of the the spa tourism services series of standards, assessment in accordance with the standard. Get this honor, will undoubtedly enhance the four enterprise market influence can not be underestimated. In addition, the most important significance is that the of five Crown Spa "produce a typical demonstration for the province, and even the National Spa tourism service enterprises, promote the spa tourism services business enterprises through the full implementation of the relevant standards in the spa tourism enterprises, strengthen the industry self-regulation to standardize the behavior of the hot springs tourism service enterprises and practitioners, fundamentally, to raise the overall level of service and quality of spa tourism, improve the market competitiveness of the hot springs tourism to achieve the orderly development of spa tourism market.
 

(Spring City Evening planning Duan Yihe loose reporter Levin female)

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